HomeEnergySaver accepts payment by MasterCard, VISA, Discover, or American Express. All transactions are in U.S. Dollars. For security purposes credit card information is not maintained with customer information on the site.

Shipping charges are based on the delivery location and order weight. HomeEnergySaver offers shipping via both United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock products ship within one business day. Order status information may be obtained by emailing customercare@homeenergysaver.com. or calling 1-617-340-3532.

Everything people do has an impact on the environment. At HomeEnergySaver we are sensitive to that fact and strive to reduce both our customers’ and our own environmental impacts. We primarily use biodegradable peanuts for packaging. In the few cases when 100% recycled polystyrene peanuts are used for packaging, we encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com,www.epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store™ locations also accept clean foam peanuts for recycling.

If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products cannot be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout.

Customers wishing to change or cancel orders should call 1-617-340-3532, or e-mail customercare@homeenergysaver.com. Please be sure to reference your order number in the e-mail.